Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Wildz. They explain the relationship between you and us, set out account responsibilities, and cover how we operate key services such as deposits, withdrawals and promotions. By using our site and services you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly if you suspect unauthorised access or if your login details are lost or stolen. We may require additional verification at any time and may suspend account access until identity checks are completed.

Eligibility requirements

Accounts must be created using accurate and current personal information. You must meet the legal age and other eligibility requirements that apply in your province or territory. We do not accept accounts from jurisdictions where use of our services is prohibited. Opening multiple accounts, providing false information, or attempting to circumvent location checks is not permitted.

Acceptable platform use

Use of our site must comply with applicable laws and these terms. Prohibited activity includes money laundering, collusion, fraud, account sharing, disruption of services, or any action intended to manipulate game outcomes or promotions. We reserve the right to investigate suspicious activity and to take appropriate action, including withholding or reversing transactions and limiting or closing accounts.

General bonus and promotion rules

Promotions are subject to specific terms that apply to each offer. General rules include one promotion per person unless stated otherwise, contribution rates for different game types, and maximum bet limits while bonus funds are active. We may refuse, withdraw or reclaim bonuses where we reasonably suspect abuse, errors, or breach of these terms. Wagering and other promotional requirements will be detailed with each offer.

Deposits and withdrawals

We support a range of payment methods for deposits and withdrawals. You may be required to use the same method for both where practical. All transactions are subject to verification checks and anti-fraud controls.

Verification and checks

Before processing withdrawals, we commonly verify identity, payment method ownership and source of funds. These checks protect customers and help us comply with applicable obligations. We will return funds if we cannot complete verification within a reasonable period, subject to any legal holds.

Limits and processing

Minimum and maximum transaction amounts may apply and vary by payment method. We may impose deposit and withdrawal limits for responsible play, risk management or regulatory reasons. Processing times depend on the chosen method and the completion of verification steps.

Dispute resolution

If you have a complaint, contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If we cannot reach agreement, you may have recourse to any independent dispute resolution channel applicable in your jurisdiction, subject to any limits set out in these terms.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be communicated by posting updated terms on the site or by other reasonable notice. Continued use of the service after the changes will constitute acceptance of the updated terms. We recommend that you review the terms regularly.