Privacy Policy

Welcome to Wildz. This Privacy Policy explains how we collect, use, store and protect personal information when you create an account, play games, or use our site in Canada. We take your privacy seriously and aim to be clear about the data we process and the choices available to you.

Types of data we collect

We collect information needed to provide our services, improve the site, and meet legal obligations. This includes personal data, technical data and transactional data.

Personal data

Personal data includes information you provide directly when registering or verifying your account: full name, date of birth, contact details (email and phone), address, government ID for verification, and payment details submitted to a payment provider. We also collect communication records when you contact customer support.

Technical data

We automatically collect technical data about your device and connection. This can include IP address, device and browser type, operating system, cookies and similar tracking identifiers, and basic usage information such as pages visited and time spent on the site. This helps us maintain security, detect fraud and improve site performance.

Transactional data

Transactional data covers account activity and financial transactions: deposits, withdrawals, bets, game history, wins and losses, and any bonuses or promotions applied. We retain transaction records to comply with financial controls and to support responsible play measures.

How we use your information

We use data to: register and verify accounts, process payments, secure accounts, provide customer support, detect and prevent fraud, comply with legal and regulatory requirements, and improve our services. We may also use aggregated or anonymized data for analytics and service development.

Data protection practices

We protect your information using reasonable technical and organisational measures such as encrypted connections, access controls, secure servers and staff training. Access to personal data is limited to employees and service providers who need it to perform their roles. While we aim to protect data, no system can be guaranteed totally secure.

Cookies and tracking technologies

We use cookies, web beacons and similar tools to remember preferences, enable core functionality, measure site performance and deliver relevant content. Some cookies are essential, while others support analytics or advertising. You can manage cookies through your browser settings or account preferences; disabling some cookies may affect site functionality.

Information sharing and third parties

We may share personal data with trusted third parties who support our operations, including payment processors, identity verification and fraud prevention services, analytics providers and customer support platforms. We also disclose information as required by law or to protect against fraud or other prohibited activity. Third parties are bound to process data only as instructed and under confidentiality terms.

User rights

As a user in Canada you have rights regarding your personal data, including access, correction, deletion and objection to certain processing. You may also withdraw consent where processing is based on consent. We will verify your identity before acting on requests to protect your account and other users.

Access, correction and deletion

You can review or update much of your account information from your account settings. For other requests, contact us at [email protected]. We will guide you through the verification process and respond to requests in accordance with applicable laws.

Privacy policy updates

We may update this policy to reflect operational or legal changes. Material changes will be posted on the site and, where appropriate, we will notify you through your account. Please check this page periodically for the latest information.