Need help? Our support team is available to assist with questions, account-related issues, technical concerns, or general feedback. You can reach us by email or phone for quick help, upload documents securely through your account, or use live chat for urgent matters. We aim to respond promptly and keep communications clear and practical so you can get back to playing with confidence.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, verification and technical support; live chat available 09:00-18:00 local time) |
| General enquiries | [email protected] (general enquiries, billing questions and corporate communications) |
| Affiliate enquiries | [email protected] (affiliate sign-up, tracking issues and partner payouts) |
| Phone | +1 416 389 7421 (voice support for urgent account matters; call charges may apply) |
| Working hours | Mon-Fri, 09:00-18:00 (email monitored outside these hours) |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or situations that need documents or explanation. When you write, include a clear subject line, your full name, account ID and up‑to‑date contact details to avoid delays. We typically respond within one business day, though complex cases may take longer.
Send us a message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. For account, payment or verification questions you’ll often hear back the same day; more complex issues, such as dispute investigations or detailed KYC checks, may take longer depending on their nature and required documentation. We'll keep you updated on progress until it's resolved.
Feedback
We value your feedback. Please share any suggestions or ideas to improve the site. Every message is reviewed carefully by our team and used to refine features, promotions, and support for Canadian players. Your input helps us fix issues faster and shape a better experience, so don't hesitate to tell us what you like or what could work better.