User Privacy Policy

This Privacy Policy explains how we at Wildz Casino collect, use, store and protect the personal information you provide when you create an account, make transactions or use our services. We respect your privacy and set out here the types of data we process, why we process it, who we may share it with and the choices available to you.

Types of data we collect

Personal data

We collect information you provide directly to us when registering or verifying your account, such as your name, date of birth, contact details, address and government ID where required for verification. We also store account credentials and communication preferences.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers and logs of your interactions with our site and apps. This helps us deliver and maintain service, detect abuse and improve performance.

Transactional and activity data

When you make deposits, withdrawals or place transactions we record payment details, transaction dates, amounts and related account activity. We also keep records of your login times, session data and game activity to support account management and security.

How we use your information

We use your data to create and manage your account, process payments, review and verify identity, prevent fraud, and comply with legal obligations. We use technical and activity data to maintain service stability and to detect suspicious behaviour. With your consent we may send service messages or promotional offers, and you can opt out of marketing at any time.

Sharing information with third parties

We share information with service providers who help deliver our services, such as payment processors, identity verification specialists, analytics providers and hosting partners. We may disclose information to law enforcement or regulators if required by law, and to prevent fraud or other harmful activity. All third parties are required to handle your data in line with this policy and applicable privacy standards.

Data protection practices

We use industry standard technical and organisational measures to protect personal information, including encryption of sensitive data, access controls and staff training. Access to personal data is limited to employees and contractors who need it to perform their duties. We retain information for as long as necessary to provide our services, to comply with legal obligations and to resolve disputes.

Cookies and tracking technologies

We use cookies, pixels and other tracking tools to operate the site, remember preferences, deliver analytics and, with consent, tailor marketing. You can manage cookie settings through your browser or device. For details on the types of cookies we use and how to disable them, consult our cookie notice in account settings.

Access, correction and deletion of data

You can request access to the personal data we hold about you, ask for corrections to inaccuracies or request deletion where permitted by law. Some information may need to be retained for legal or security reasons even after account closure.

Your rights

Depending on applicable law you may have rights to access, rectify, erase or restrict processing of your personal information, to object to certain processing, or to request data portability. To exercise these rights, contact our support team at [email protected]. We will respond to valid requests in a timely manner.

Privacy policy updates

We may update this policy from time to time. When changes are material we will post a clear notice on our site and update the effective date. Continued use of our services after changes indicates acceptance of the revised policy.