Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Reach out any time through convenient communication channels such as live chat, phone or email. For quick account help we can guide you through deposits, withdrawals and verification steps; for technical problems we offer straightforward troubleshooting and timely follow-up. If you prefer email, include your username and a brief description so we can help faster. Assistance is available during the hours listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, typical reply under 5 min) |
| General enquiries | [email protected] (response within 24 hours for general enquiries) |
| Affiliate enquiries | [email protected] (partner team, reply within 48 hours) |
| Phone | +1 416 582 9473 (voice support, SMS not monitored) |
| Working hours | Mon-Fri, 09:00-18:00 (EST) |
Email assistance
Email is the preferred contact method for detailed requests, account issues, or any situation that requires explanations or documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID to avoid delays. Attach any relevant documents so we can review your case and reply as quickly as possible.
Contact Form
Response Time
Our support team aims to reply promptly to all inquiries. Most questions are answered within one business day, but complex cases that require account checks, document review, or third-party verification may take longer depending on their nature. If you need an update, contact support and we’ll provide a status estimate and next steps.
Feedback
Got feedback, suggestions, or ideas to improve the site? We’d love to hear from you. Send us a quick note and our team will review it carefully. We use player feedback to refine features, fix issues, and make the experience smoother. Your input helps shape updates and new releases, so don’t hesitate to share what you think.