General Terms and Conditions

This page sets out the rules that govern use of our platform and explains the relationship between you and us. It describes what we expect from account holders, how promotions are handled, and the steps we take when processing payments or resolving disputes. By using the site you agree to these terms and any future updates we publish.

Account responsibilities

You are responsible for keeping your account information accurate and up to date. Only one account per person is permitted unless we explicitly agree otherwise. Keep your login details secure and do not share them. If you suspect unauthorised access, contact our support team immediately. We may suspend or limit accounts where we identify suspicious activity, incorrect information, or suspected breach of these terms.

Eligibility requirements

To register you must meet the age and legal requirements that apply where you live. We do not accept registrations from persons who are barred from gambling under local law or by our internal restrictions. We may refuse registration or close an account where eligibility cannot be confirmed.

Acceptable platform use

Use the platform only for lawful, legitimate play. Prohibited activities include fraud, collusion, multi-accounting, chargeback abuse, and attempts to manipulate games or promotions. Any behaviour we deem abusive may result in forfeiture of winnings, closure of the account, and recovery of losses.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which appear with each offer. Wagering requirements, maximum bet limits during bonus play, eligible games and expiry periods are set out in promotion terms. We reserve the right to withhold, adjust or reclaim bonuses and related winnings where we identify bonus abuse or breaches of the promotion terms.

Bonus eligibility

Only one welcome offer is permitted per customer and linked parties. Some payment methods may be excluded from promotional eligibility. Read the promotion terms before opting in.

Deposits and withdrawals

Payment methods, minimums and maximums may vary. Withdrawals are subject to verification and may be delayed while identity, source of funds or account activity checks are completed. Funds must be deposited from and paid out to accounts in your name. Processing times depend on the chosen method and third-party providers; third-party fees may apply.

Verification checks

We require documentation to verify identity and address before permitting withdrawals. Refusal to provide requested documents may lead to account restrictions or closure until verification is complete.

Dispute resolution

If you have a dispute, contact our support team so we can investigate. We will review account records and communicate the outcome. If we cannot reach agreement, we may propose an independent review or other dispute resolution steps. Continued use of the service does not waive either party’s rights to pursue remedies available under applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and communicated where reasonably possible. Continued use of the platform after changes are posted indicates acceptance of the revised terms. If you do not accept updated terms, you should stop using the service and contact support to close your account.